Privacy Policy – London Granite

Last updated: September 26, 2026

London Granite (“we”, “us” or “our”) operates the website londongranite.ca. This Privacy Policy explains what personal information we collect when you visit our website, request a countertop or cabinet quote, or contact our London, Ontario showroom, how we use that information, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect information you choose to give us and limited technical information collected automatically:

  • Contact and project details you submit through our quote, contact or consultation forms, by email or by phone, such as your name, email address, phone number, project address, and details about your kitchen, bathroom or cabinetry project.
  • Communications such as the content of emails, messages and call notes exchanged with our team.
  • Technical data collected automatically when you browse the site, including your IP address, browser type, device type, pages visited, referring website and the date and time of your visit. This is collected through cookies and analytics tools described in our Cookie Policy.

How We Use Your Information

We use personal information only for the purposes for which it was collected, including to:

  • Respond to your enquiry and prepare quotes and estimates for granite, quartz and porcelain countertops or custom cabinets.
  • Schedule templating, fabrication, delivery and installation appointments.
  • Communicate with you about your project, invoices and warranty matters.
  • Improve our website, services and customer experience, using aggregated analytics data.
  • Send occasional updates or promotions where you have asked to receive them. You can opt out at any time.
  • Comply with legal obligations and protect our legal rights.

Information Sharing

We do not sell, rent or trade your personal information. We share it only where necessary to serve you or as required by law:

  • Service providers who help us run our business, such as website hosting, email, form processing, analytics and payment providers. They may only use your information to provide services to us.
  • Trade partners such as installers, delivery contractors or cabinet suppliers, when needed to complete your project.
  • Legal requirements where disclosure is required by law, regulation, court order or to protect the rights, property or safety of London Granite, our customers or others.

Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site and to improve it. You can control cookies through your browser settings. See our Cookie Policy for full details.

Data Security

We take reasonable administrative, technical and physical measures to protect personal information against loss, theft and unauthorized access, disclosure, copying, use or modification. Our website is served over HTTPS and protected by security monitoring. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes described above, to fulfil warranty and accounting obligations, or as required by law. Quote requests that do not proceed to a project are deleted or anonymized within a reasonable period.

Your Rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal requirements to retain it. You may also withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact London Granite at info@londongranite.ca or +1 226-376-6341.